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The More things change… evolution of the Pickering Public LIbrary Service Ethic

By : Cathy Grant

by Cathy Grant, Director of Public Services, Pickering Public Library

The more things change, the more they remain the same. (Plus ça change, plus c’est la même chose.) – Alphonse Karr, Les Guêpes

Most public libraries and public librarians have a professional desire to meet the needs of their clients. Despite this desire, libraries often fall short of providing the best customerservice  environment for our clients.


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