The More things change… evolution of the Pickering Public LIbrary Service Ethic

by Cathy Grant, Director of Public Services, Pickering Public Library

The more things change, the more they remain the same. (Plus ça change, plus c’est la même chose.) – Alphonse Karr, Les Guêpes

Most public libraries and public librarians have a professional desire to meet the needs of their clients. Despite this desire, libraries often fall short of providing the best customerservice  environment for our clients.