Library Card, Please!
Now this next topic may seem a bit frivolous, yet can hit a nerve for both employees and patrons alike. My question is, why do people go to the library and subsequently wish to borrow materials, yet do not have their library card with them? I understand that there are situations where a person is walking by and decides to pop in, but this happens more often than not. As an employee, this situation can be frustrating, since asking for a patron’s library card usually leads to an argument about how they have no other identification or a five minute wait as they search through purses and all pockets. As a patron waiting behind this person with no card, it can be frustrating as well, as it slows down the line and can lead to an awkward situation if a disagreement ensues between said patron and library staff. Maybe it’s just me, but last time I checked, without a bank card, I’m not getting any money. Or without my Shoppers Optimum card, I’m not receiving any points. So why is it that the public library system, which is as customer- oriented as any of the previously mentioned places, bends the rules that much more? Why do we not require as much of our patrons as other businesses do of their clientele?


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